Privacy Policy

Last updated: November 10, 2026

The Wax Source respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how The Wax Source (“The Wax Source,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit our website, create an account, place an order, contact us, request samples, complete a form, participate in a promotion or advertising campaign, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with The Wax Source.

We may collect information such as:

  • your name

  • business or salon name

  • email address

  • phone number

  • billing and shipping address

  • city and province

  • account information

  • products you purchase or inquire about

  • order and transaction history

  • product preferences

  • information you provide when requesting product recommendations or samples

  • information submitted through promotions, surveys, Meta lead forms, HubSpot forms, or other marketing forms

  • information about the wax or salon products you currently use

  • estimated product usage or purchasing frequency

  • communications you send to us

  • marketing and email preferences

When you make a purchase, payment information may be collected and processed by our payment service providers. The Wax Source does not necessarily receive or store your complete payment card information.

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • browser and device information

  • pages viewed

  • referring website

  • approximate location based on IP address

  • website interactions

  • cookies and similar tracking information

2. How We Collect Information

We may collect personal information when you:

  • create an account

  • place an online order

  • contact us

  • subscribe to emails

  • request a sample

  • complete a contact or inquiry form

  • participate in a promotion

  • complete a Meta, Facebook, Instagram, or other advertising lead form

  • request a Wax Savings Check or personalized product comparison

  • download a resource

  • interact with our website, advertisements, emails, or social media

  • communicate with our team

We may also receive information from service providers that help us operate our website, online store, marketing, advertising, analytics, customer relationship management, payment processing, and communications.

3. How We Use Your Information

We may use personal information to:

  • process and fulfill orders

  • create and manage customer accounts

  • provide customer service

  • respond to questions and inquiries

  • provide product recommendations

  • arrange or discuss samples

  • prepare personalized product or price comparisons

  • prepare a personalized Wax Savings Check

  • communicate with you about products or services you requested

  • send transactional or service-related communications

  • send marketing communications where permitted by law

  • provide information about products, promotions, training, or services

  • improve our website, products, services, and customer experience

  • understand how customers use our website

  • measure the effectiveness of advertising and marketing campaigns

  • prevent fraud or misuse

  • comply with legal, regulatory, tax, accounting, or other obligations

We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

4. Wax Savings Check and Product Comparison Requests

When you submit information through a Wax Savings Check, product comparison, sample request, or similar form, we may collect information about:

  • your salon or business

  • your contact information

  • the wax brands or products you currently use

  • whether you use strip wax, hot wax, or both

  • your approximate product usage

  • your product priorities or preferences

  • your interest in trying samples

We use this information to prepare a personalized comparison, recommend suitable Wax Source products, and follow up with you regarding your request.

If you receive an instant general Wax Price Comparison after submitting a form, that document is separate from any personalized Wax Savings Check or recommendation that may later be prepared and emailed to you.

5. Marketing Communications

We may send marketing emails or other commercial electronic messages when we have your consent or are otherwise permitted to do so under applicable Canadian law.

These communications may include:

  • product updates

  • promotions

  • educational content

  • training opportunities

  • sample opportunities

  • new product announcements

  • special offers

  • relevant Wax Source news

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary to complete an order, respond to your request, manage your account, or provide services you have requested.

6. Cookies and Tracking Technologies

The Wax Source website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us:

  • operate the website

  • remember preferences

  • understand website traffic

  • analyze how visitors use our website

  • improve website performance

  • measure advertising results

  • understand whether visitors interact with our advertisements or emails

  • provide more relevant marketing

Depending on the tools enabled on our website, these technologies may include services provided by companies such as Meta, Google, HubSpot, or other technology providers.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Advertising

We may use advertising platforms such as Meta, Facebook, Instagram, Google, or other platforms to advertise The Wax Source.

These services may use cookies, pixels, device information, or other technologies to measure advertising performance or help deliver relevant advertising.

The privacy practices of these platforms are governed by their own privacy policies and settings.

8. How We Share Personal Information

We do not sell personal information.

We may share personal information with trusted service providers when necessary to operate our business.

These may include providers that assist with:

  • website hosting

  • ecommerce

  • payment processing

  • shipping and delivery

  • email marketing

  • customer relationship management

  • advertising

  • website analytics

  • information technology

  • cloud storage

  • customer service

  • accounting or professional services

These providers are permitted to use personal information only as necessary to perform services for us, subject to their agreements and applicable law.

We may also disclose personal information when required or permitted by law, including to comply with legal processes, protect our rights, investigate suspected fraud, or respond to lawful requests from authorities.

9. Processing Outside Canada

Some of the service providers we use may store or process personal information outside British Columbia or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or government authorities in that jurisdiction where legally required.

We take reasonable steps when selecting and working with service providers to protect personal information under our control.

10. Consent

Where required, we obtain consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on:

  • the sensitivity of the information

  • the reason it is being collected

  • the nature of our relationship with you

  • applicable legal requirements

You may withdraw your consent for certain uses of your information, subject to legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain services.

11. Retention of Personal Information

We keep personal information only for as long as reasonably necessary to:

  • provide products or services

  • complete transactions

  • manage customer relationships

  • respond to inquiries

  • meet legal, accounting, tax, or regulatory requirements

  • resolve disputes

  • enforce agreements

  • maintain appropriate business records

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

12. Protecting Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

  • unauthorized access

  • unauthorized disclosure

  • loss

  • theft

  • misuse

  • alteration

  • destruction

No method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.

13. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate or incomplete.

We may need to verify your identity before responding to an access or correction request.

Certain exceptions may apply where permitted or required by law.

To make a request, contact us using the information below.

14. Your Privacy Choices

Depending on your interaction with The Wax Source, you may:

  • unsubscribe from marketing emails

  • update your customer account information

  • request access to your personal information

  • request correction of inaccurate information

  • withdraw certain forms of consent

  • ask questions about how your personal information is handled

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

15. Third-Party Websites

Our website may contain links to websites or services operated by other organizations.

The Wax Source is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal requirements.

The updated version will be posted on our website with a revised “Last updated” date.

We encourage you to review this page periodically.

17. Contact Us

The Wax Source is responsible for personal information under its control.

Questions, access requests, correction requests, privacy concerns, or complaints may be directed to:

Privacy Officer
The Wax Source
Lake Country, British Columbia, Canada

Email: judy@waxsource.ca
Phone: (250) 486-4375

If you are not satisfied with our response to a privacy concern, you may also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) for information about your privacy rights.

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